Payment methods

Track your order

To track your order, you can email us at info@maikaionline.com or track it digitally as follows:

1. Log in to My Account and get the tracking code of your order
2. Go to https://e-log.es/seguimiento-envios/.
3. Enter the tracking number and the Postal Code of the shipping address.

Returns

You can return the products up to 14 calendar days from the day you received the package.

You must bear the direct cost of returning the products. This cost is calculated to increase approximately - at most - by the same amount paid for the products to be delivered. In the event that a product is defective, the size received is not the size purchased, the product does not correspond to the description detailed on the website or there is an error in the colour of the article, returns will be free of charge. If none of the above reasons exist, the return will be covered by the contracting person. Please contact us in case you want to return something.

You can find all the terms in the Conditions of Purchase.

Changes

To make any changes to the product received, you must contact us within a maximum of 14 calendar days after the arrival of the order.

You can consult all the conditions in the Conditions of Purchase.

Cancellation

Any order that has not been shipped can be cancelled free of charge. You can check all the conditions in the Conditions of Purchase.

Taxes

The purchase prices in force at the time of placing the order are those shown on the screen, unless there is a typographical error. Prices are indicated in euros and by default include all taxe

In general, any tax, duty, tax, customs clearance and brokerage that accrues as a result of the sale of products, as well as any other expenses arising therefrom, shall be borne by the User/Buyer.