This document establishes the General Terms and Conditions of Contract for the website www.maikaionline.com, the purpose of which is the sale and purchase of Kaizen Love S.L.U. products. (hereinafter, MAIKAI), with NIF B-01998079 and address at  C/ Coberteras 2 28823 Coslada,  Madrid, España by those natural or legal persons (hereinafter, contracting person or user) who express their wish to purchase the products made available to them on the website www.maikaionline.com by means of the request made by electronic means, specifically, via the Internet through this website owned by MAIKAI.

1.- CONTRACTUAL INFORMATION AND DOCUMENTATION. ACCEPTANCE OF THE CONTRACT

These General Conditions of Contract are permanently displayed on the website www.maikaionline.com, owned by MAIKAI, and all users may file them, print them and, therefore, be previously informed of the conditions under which the contracting of the products (hereinafter, the product) will be carried out.

Likewise, these General Conditions are reiterated together with a summary of the specific request - specific product/s contracted, cost with indication of taxes if applicable, etc. - for express acceptance by the contracting person - by clicking on "I have read and accept the general conditions of sale" - each time a specific request is made through the website.

It is not technically possible for the contracting person to complete the order without acceptance of these General Terms and Conditions. In order for the contracting person to be able to make this acceptance and, therefore, to place the order, he/she must provide his/her details when placing the order on www.maikaionline.com, at which time he/she accepts these Terms and Conditions.

By accepting these Conditions, the contracting person gives their express and unreserved consent for MAIKAI to carry out the necessary payment operations for the acquisition of the product they are contracting, expressly authorising Kaizen Love S.L.U. to make the payments using the payment methods they have selected, or introduced from the secure area set up for this purpose, in accordance with the payment services regulations.

These General Conditions together with the specific request made via the Internet by the contracting person -also called "Particular Conditions"- make up the content of the contract between MAIKAI and the contracting person who declares to have sufficient capacity to contract and to have read, understood and accepted these conditions.

MAIKAI, at the time of contracting and within a period not exceeding twenty-four hours, shall send confirmation of the order placed to the e-mail address associated with the contracting person's account.

The contracting person will have these General Conditions permanently available on the website. Any subsequent modification of these General Conditions will be clearly displayed in an easily accessible place on the website www.maikaionline.com. All the aforementioned documentation may be printed and filed by the contracting person and may be requested at any time from the Customer Service Department, via e-mail sent to info@maikaionline.com, or by calling the telephone number +34 648 72 37 53.

Any request for information, or claim that is considered pertinent, may be made to the Customer Service Department at the addresses identified in the previous paragraph. The Service will acknowledge receipt of the complaint submitted by sending the relevant receipt - with the corresponding identification code - to the e-mail address to be provided to the Customer Service Department in order to process the complaint.

2.- OBJECT

MAIKAI hereby undertakes to deliver to the contracting person the product that he/she has requested through the website www.maikaionline.com in exchange for a certain price and in accordance with the conditions established in this document.

3.- MAIKAI'S RIGHTS AND OBLIGATIONS

3.1. Delivery of the product

MAIKAI undertakes to deliver the product in perfect condition to the address indicated by the contracting person on the order form containing the particular conditions that are attached to these general conditions. MAIKAI shall not be liable for any errors caused in the delivery when the data entered by the contracting person on the order form do not correspond to reality or have been omitted.

Unless otherwise agreed by the parties, MAIKAI shall deliver the product by transferring its material possession or control to the contracting person, without any undue delay and in accordance with the deadlines indicated on the website, which shall in no case exceed thirty calendar days from the conclusion of the contract.

The products offered on the website are subject to stock limits. In the event that the product requested by the contracting person cannot be supplied because it is not available, the contracting person shall be informed of this unavailability before finalising the purchase, in the product file itself and, in any case, by e-mail once the purchase request has been received. If the contracting person has not been informed of this and has purchased a product that is out of stock, the amount paid shall be refunded without undue delay.

3.2. Responsibility of MAIKAI

MAIKAI shall in no event be liable in relation to:

3.2.1. Errors, delays in access by the contracting person when entering their data in the order form, the slowness or impossibility of confirming the order or any anomaly that may arise when these incidents are due to problems in the Internet network, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of MAIKAI. In any case, MAIKAI undertakes to solve any problems that may arise and to offer all the necessary support to the contracting person in order to reach a rapid and satisfactory solution to the incident.

3.2.2. Errors or damage caused by inefficient use of the product and in bad faith on the part of the contracting person.

3.2.3. For the non-operability of the e-mail address provided by the contracting person for the sending of the order confirmation.

3.2.4. MAIKAI is fully responsible for the quality of the product, admitting the return of the same as long as they are defective or do not reach the contracting person in correct condition. The contracting person must make the return claim through the website itself in its specific section in order to be able to effectively monitor the incident. MAIKAI shall be responsible, in this case, for the expenses incurred as a result of such a return provided that the contracting person communicates this fact within fourteen days from the date of delivery and the product has not been consumed or altered in any way. MAIKAI is exempt from any responsibility in relation to possible breakages or defects of the product produced after delivery of the same, likewise, MAIKAI will not have any responsibility in relation to that product that has already been consumed or used without any type of incident on the part of the contracting person who intends to make a claim.

The contracting person, before signing the delivery of the order must check that the product is delivered in perfect condition, if he/she agrees at the time of delivery it is understood by both parties that the product was delivered correctly and that therefore, the possible deterioration occurs after delivery.

3.2.5. The contracting person expressly waives any contractual or non-contractual liability for possible damages or losses arising from the aforementioned in this clause. In any case, MAIKAI's liability if it fails to comply with the provisions of this agreement in accordance with the terms of these general conditions shall be limited to the refund of the amount which, where applicable, may have been paid by the contracting person and always after the contracting person has returned the product in question.

3.2.6. The contracted product has the guarantee of conformity established by Law. If the product does not conform to the contract, the contracting person may choose between demanding the repair or replacement of the product, or, where appropriate, a reduction in price or the termination of the contract, under the legally established terms.

4.- RIGHTS AND OBLIGATIONS OF THE CONTRACTING PERSON

4.1. Payment

The contracting person undertakes to pay the amount for the product effectively requested in the amount and form established in these Conditions.

4.1.1. Amount

The remuneration for the product effectively requested by the contracting person will be that indicated on the website and that which appears in the specific request of the contracting person at any given moment (except in the case of typographical or manifest error); requests which will constitute the particular conditions of the order. The price of the product appearing on the website is always indicated in Euro excluding taxes.

In the event of an error in the price of the product requested by the contracting person, MAIKAI will inform him/her as soon as possible and will give him/her the option of reconfirming the order at the correct price or cancelling it. In the event that the contracting person cannot be contacted, the order will be considered cancelled and the amounts paid will be refunded in full, without the right to any compensation whatsoever.

The full final price shall include: taxes or fees, the amount of any increases or discounts applicable to the offer and any additional costs - for example, those associated with transport, means of payment, etc. - that are passed on to the contracting person, which shall be expressly accepted by the contracting person.

Under no circumstances shall the contracting person be invoiced for charges that exceed the cost borne by MAIKAI for the use of certain means of payment.

MAIKAI shall issue the invoice corresponding to the contracted product, detailing all the items included in it. The contracting party expressly consents to the invoice being sent electronically to the e-mail address provided when processing the order. At any time, the Contracting Party may communicate their wish to receive invoices in paper format, by writing to the Customer Service Department.

4.1.2. Methods of payment

The contracting person must pay the amount corresponding to the contracted product using one of the payment methods/procedures available on the website. The additional costs associated with the selected payment methods must be paid and confirmed separately under the terms indicated on the website.

CONFIRMATION OF PURCHASE

If you purchase with Scalapay, you will receive your order and pay in 3 instalments. You confirm that the instalments will be sold to and purchased by Retail Instalments SPV 1 Limited, the related parties and their beneficiaries and you hereby unconditionally and irrevocably authorise and consent to this sale and purchase.

4.2. Withdrawal

The contracting person, who has the status of consumer, may withdraw from the contract made on www.maikaionline.com within fourteen calendar days without the need for justification, counted from the day of delivery of the last of the products included in the contract, except in the case of a contract for the regular delivery of products during a specific period, in which case the period for exercising the withdrawal will begin to run with the delivery of the first good.

The contracting of products which, due to their nature, cannot be returned because they deteriorate or expire quickly, or those which, being sealed, have been unsealed after delivery and are not suitable for return for reasons of health protection or hygiene, shall not be subject to withdrawal.

In order to exercise the right of withdrawal, the contracting person must notify his/her decision to withdraw from the contract by means of an unequivocal declaration to: Kaizen Love S.L.U., at  C/ Coberteras 2 28823 Coslada,  Madrid, España, or at info@maikaionline.com, indicating that he/she is withdrawing from the contract and providing the following data: order reference, date of receipt, name and surname of the contracting person and his/her address. You may also use the model form provided for in the current regulations on the defence of consumers and users:

Cancellation form

(only to be completed and sent if you wish to withdraw from the purchase)

To the attention of Kaizen Love S.L.U. (MAIKAI), with address at  C/ Coberteras 2 28823 Coslada,  Madrid, España and e-mail address info@maikaionline.com.

I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*):

Ordered on/received on (*):

Name(s) of the consumer and user(s):

Address of the consumer and user(s) and user(s):

Signature of the consumer and user(s) and user(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

Include proof of identity.

If the withdrawal is submitted on paper, it must be duly signed by the contracting person. In order to comply with the deadline, it is sufficient for the notification to be sent before the deadline expires. In the event of withdrawal by the contracting person, MAIKAI shall refund all payments received, excluding transport, without undue delay. Such reimbursement shall be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise; in any case, no costs shall be incurred as a result of the reimbursement. MAIKAI may withhold reimbursement until it has received the products or until proof of their return has been provided.

The contracting person must return or deliver the products directly to MAIKAI at: MAIKAI,  C/ Coberteras 2 28823 Coslada,  Madrid, España, without any undue delay and, in any case, no later than fourteen calendar days from the date on which he/she communicates his/her decision to withdraw from the contract. The deadline shall be deemed to have been met if the goods are returned before the deadline has expired.

The contracting person must bear the direct cost of returning the products, either by his own means or by requesting a quotation from MAIKAI. The contracting person is liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

4.3. Liability of the contracting person

In any case, the contracting person shall be liable:

The contracting person assumes all risks of deterioration, impairment, damage and loss of the product from the moment it has been placed at his disposal by the third party who, on behalf of MAIKAI, carries out the delivery of the product ordered.

The contracting person undertakes to check the good condition of the product with the third party who, on behalf of MAIKAI, delivers the product ordered, which he/she shall do prior to signing the proof of delivery.

5.- TERMINATION

MAIKAI and the contracting person may terminate this contract for any of the causes established by law and in particular for breach of these General Conditions. The termination of the contract may be exercised by contacting the other party at: the postal address provided by the contracting person when contracting the service, and at the address of MAIKAI, duly identifying the contract to be terminated.

6.- COPYRIGHT AND TRADEMARK

MAIKAI informs that the contents, programming and design of the website www.maikaionline.com are fully protected by copyright, and any reproduction, communication, distribution and transformation of the aforementioned protected elements is expressly prohibited without the express consent of MAIKAI. MAIKAI may use external sources for the preparation of its contents on certain occasions and/or establish links or hyperlinks to articles or information from third parties, always quoting the source. The legitimate owner of the copyright of the information thus included may at any time request the removal of the aforementioned references.

7.- GUARANTEE

All the products available in our online shop have their legal guarantee. If a product purchased in MAIKAI is defective, you should contact us so that we can proceed with its repair, replacement, price reduction or refund.

Repair and replacement will be carried out in accordance with the following rules:

They will be free of charge for the consumer, including the necessary costs incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as, where appropriate, the costs related to labour and materials.

If, once the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the customer may demand the replacement of the product, unless this option is disproportionate, a price reduction or termination of the contract.

If the replacement fails to bring the product into conformity with the contract, the customer may demand the repair of the product, unless this option is disproportionate, a price reduction or termination of the contract.

The customer may not demand replacement in the case of non-fungible products.

The price reduction and termination of the contract shall be subject to the following rules:

They shall apply, at the Customer's choice, if the Customer is unable to demand repair or replacement and if these have not been carried out within a reasonable period of time.

The termination shall not be applicable when the lack of conformity is of minor importance.

The price reduction shall be proportional to the difference between the value that the product would have had at the time of delivery if it had been in conformity with the contract and the value that the product actually delivered had at the time of delivery.

The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. You can contact us by e-mail at info@maikaionline.com or by telephone on +34 648 72 37 53.

Notwithstanding the foregoing, the Seller shall have the right to investigate the complaint, and may be required to provide evidence of the defect or non-conformity. If as a result of the investigation it is established that the reported defect does not exist, or that the defect is not the Seller's responsibility, the Seller shall be entitled to be reimbursed by the Customer for the expenses incurred for the complaint.

If the repair is carried out, it suspends the running of the two-year period from the time the product is placed at MAIKAI's disposal until it is delivered to the Customer. The replacement suspends the calculation of the period from the time the customer exercises this option until the delivery of the new product.

Exceptions to the guarantee:

Damage shall not include any scratches/scratches on the product packaging.

Damage associated with the handling of the product by the customer is not covered by the warranty (scratches, scuffs, tears, stains, loss of cases or packaging, etc.).

Damage associated with the handling of the product during the delivery process must be notified to the same delivery person, or within a period not exceeding 24 hours to be able to make the change and make the claim to the transport company.

8.- DATA PROTECTION

The data provided by the contracting person in accordance with these General Conditions will be treated in the terms stipulated in the Privacy Policy published on the website.

9.- JURISDICTION AND APPLICABLE LAW

These general conditions are governed by the provisions of Spanish legislation and the applicable European regulations. Any dispute arising out of or in connection with the use of the website shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals in the province of Las Palmas de Gran Canaria. If you are a consumer, current legislation allows you to choose to file a claim to enforce your rights in relation to these Conditions before the court or courts corresponding to your domicile.

We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

10.- OTHER

10.1. PARTIAL INVALIDITY

In the event that any clause of this document is declared null and void, the other clauses shall remain in force and shall be interpreted taking into account the will of the parties and the purpose of these conditions. MAIKAI may not exercise any of the rights and powers conferred in this document, which shall in no case imply the waiver of the same unless expressly recognised by MAIKAI.

Date: 19/02/2021

Version: 1.1