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Products
At Maika'i we carefully select conscious brands and products that contain natural, safe, effective, sustainable and correctly formulated ingredients.
In each product's data sheet, you will find detailed information about its ingredients and certifications.
*Please know that the product manufacturer may change ingredients without our knowledge. Always read the ingredient label on the actual package before using this product
Patch tests are used to determine how your skin reacts to a product. It is important to do a patch test before introducing a new product into your routine, as everyone´s skin is unique. Something that is fine for one person may be very irritating for another.
Apply a small amount of product to a clean area of skin; we recommend the inside of the elbow.
Keep the area dry and evaluate after 24 hours. If any irritation, burning, itching or redness occurs during the test, do not continue using the product.
If your skin is very sensitive, we recommend that you test new products for several days before using them on the desired body part.
Although the patch test is a good indication of how your skin initially reacts to a product, it does not guarantee that you will not get a reaction when you apply the product to other areas of the body or after continued use.
Patch tests cannot diagnose contact dermatitis or hypersensitivity. Consult your GP if you are concerned about the above or if you plan to introduce a new skin care item into your routine.
Enquiries
Zoom, Skype, Google Meet
You are free to cancel or reschedule your appointment (from the confirmation link you can access the options to cancel or reschedule).
Payment is made in advance at the time of confirming the consultation. If you cancel your appointment, the amount paid will be refunded within 7 working days of cancellation.
With the free 15 minutes call we offer you the opportunity to meet our practitioners, ask your questions and if you have a good feeling, arrange your next consultation where you will receive personalized counselling in the specific area of your choice.
Orders
If your order is pending to shipment, we will be able to make the amendments you wish. Please contact us as soon as possible so that we can provide you with a solution at info@maikaionline.com.
Once you are logged in at Maika'i you will be able to view your order history by clicking on this link.
Shipping
Spain and Portugal
For orders over 60€ free shipping.
For orders under 60 € shipping costs 3,50 €.
Canary Islands
For orders over 100€ free shipping.
For orders under 100 € shipping costs 8,50 €.
Europe Zone 1
(Germany, France, Belgium, Austria, Denmark, Luxembourg, Holland, Czech Republic, Italy, Poland)
For orders over 150€ free shipping.
For orders under 150 € shipping costs 12 €.
Europe Zone 2
(Croatia, Bulgaria, Estonia, Finland, Ireland, Leetonia, Lithuania, Rumania, Sweden, Hungary, Greece, Malta)
For orders over 200€ free shipping.
For orders under 200 € shipping costs 25 €.
Europe Zone 3
(Serbia, Norway, Corsica)
For orders over 300€ free shipping.
For orders under 300 € shipping costs 32 €.
We ship all over Europe
Changes, cancellations and refunds
You can cancel your order before it has been shipped. Please contact us as soon as possible so that we can assist you. If your order has been dispatched, you must wait for it to be received and return the items in perfect condition and in their original packaging.
For hygiene reasons, we cannot accept returns, however, if you believe your product is faulty, please contact us at info@maikaionline.com for a solution as soon as possible.
We cannot accept returns or process refunds due to skin conditions or allergic reactions. Please make sure you always read the full list of ingredients, and the instructions for use in the product description before placing your order.
We recommend that you check the ingredients for possible allergies before purchasing a cosmetic product. If in doubt, please ask your doctor.
We cannot accept returns or process refunds due to certain skin conditions or unexpected allergic reactions. Always make sure to read the full list of ingredients, suitability information and directions for use in the product description before placing your order. Everyone's skin is different, so reactions may vary.
If you wish to exchange a product, you must inform us within 14 days of receipt.
You can return the product by choosing a transport agency at your own expenses to the following address
C. Coberteras, 2
28823 Coslada
Madrid, Spain
Once we receive the parcel, we will proceed to check its conditions and if everything is fine you will receive a refund by the original or agreed payment method, no later than 7 working days after we have received the goods.
Please note that we will not accept returns on opened or used items
We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Maikai is not liable for lost returned parcels nor for the return costs.
You will be responsible for the cost of returning the goods.
Please contact us at info@maikaionline.com so that we can sort out the issue personally.
You will receive a refund within 7 working days after we have received the parcel.
Contact us immediately at info@maikaionline.com so that we can resolve the issue personally.
